4
0
1
Level1
1
0
bad experience
2023-04-21 22 views
Booking was made via Open Rice and all confirmed. we went to the restaurant yesterday night and only when we got there, we realized they had a private party organized. They literally missed out our entire reservation made. We didn't make a big deal out of it as the restaurant kept saying they didn't receive any information To make it worse, when I looked at my reservation in the restaurant this morning, they changed my confirmed reservation to pending for confirmation. What they did is not pr
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Booking was made via Open Rice and all confirmed. we went to the restaurant yesterday night and only when we got there, we realized they had a private party organized. They literally missed out our entire reservation made. We didn't make a big deal out of it as the restaurant kept saying they didn't receive any information

To make it worse, when I looked at my reservation in the restaurant this morning, they changed my confirmed reservation to pending for confirmation. What they did is not professional and even changed things to cover their mistake.

No matter how good this restaurant is, you can tell how their people managed things. Sadly speaking, your mistake saved me from going to your place, but your reputation.has just been ruined by your unprofessionalism and ignorance.



(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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